Why hasn’t your business joined in on one of the largest word of mouth advertising opportunities out there? Social sites like Facebook easily allow your best customers to rave about your products and services and thereby let their “friends” know that you exist and that your business is one they frequent.
Facebook is also a fantastic avenue for you to interact with your customers. Answer their feedback as quickly as possible whether it’s good or bad. Your customers want to know that you are paying attention to them and value their input. Whether you are a large chain store or a local mom and pop store, your customers want to feel that they are getting the very best treatment around. In many cases, they may even be willing to spend more if they receive excellent customer service at your store and online.
Check out what Facebook itself has to say about the topic and give Social Solutions a call if there’s any confusion. Now get to it!